YouCanIPTV Refund and Return Policy

Our refund and return policy lasts 30 days.
If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

Conditions for a Return

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also include the original packaging.

Non-Returnable Items

Several types of products cannot be returned, including:

• Perishable goods (food, flowers, newspapers, or magazines)

• Intimate or sanitary products

• Hazardous materials or flammable liquids or gases

Other Non-Returnable Items

• Gift cards

• Downloadable software products

• Some health and personal care products

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted in the following situations:

• Books with obvious signs of use

• CDs, DVDs, tapes, software, video games, or vinyl records that have been opened

• Any item not in its original condition, damaged, or missing parts not due to our error

• Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original payment method within a few days.

Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again

• Contact your credit card company (processing time may vary)

• Contact your bank for further information

If you’ve done all of this and still haven’t received your refund, please contact us at:
📧 support@kooliptv.store (change if needed)

Sale Items

Only regular-priced items may be refunded.
Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, contact us at support@kooliptv.store and send the item to:
📍 {Your Physical Address}

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return.
If the item was not marked as a gift, the refund will be issued to the original purchaser.